Delivery
Delivery policy
How we get your order to you, still frozen.
When we deliver
Monday to Friday between 8am and 4pm (excluding public holidays).
Delivered frozen
Orders travel in our fully maintained frozen vehicle, so they remain frozen during transport and arrive frozen.
Someone needs to be home
Being a frozen product, we require someone to be home to accept delivery.
Into the freezer straight away
Orders are packed in a standard cardboard box and will not stay frozen outside the freezer. Please put your order in the freezer as soon as it arrives.
Your delivery day
We'll confirm your delivery day by email. If you can't accept delivery that day, please call us on 03 9335 6331 before the delivery day to arrange an alternative.
Courtesy call
Our driver will call you 30 minutes before arriving on your delivery day.
Missed deliveries
If we haven't heard that you can't accept delivery, it will go ahead. If no-one is home, your order returns to our warehouse and a $25.00 re-delivery fee may apply.